Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Jennifer And Frank S.
We have been coming to Alexander's since we moved here 4 years ago. My husband and I are absolutely pleased with the mechanics and customer service. Last February 2018 we were looking to buy a decent used car to pay cash out right. Eric and the mechanics looked at each car we brought up for a once over before we dropped about 7000.00 on one that finally got the green light and passed they're inspection. In the last 2 months my car did need some work They did the brakes all around and struts on the front. The pricing was fair and they even helped us out and let us pay the last few hundred dollars 2 weeks after repairs were done just this week we put tires on it so they did the alignment and I also needed stabilizer bars repaired on the front end Again pricing was fair and they taxied me too and from the shop as my husband was off to work until whenever the job lets him go. We are big on supporting local businesses as both of our parents had they're own shops before they retired. I appreciated the customer service We will be returning and definitely recommend them Thanks again